Warranty Terms & Conditions

  1. This warranty is valid and binding only if the warranty card is duly filled and returned to Vaya India Pvt. Ltd. (hereinafter referred to as “Vaya”) by the customer within a period of three (3) months from the date of purchase of this Vaya product, or by retaining the invoice as proof of purchase of the Vaya product.
  2. This warranty applies only to Vaya tyffyn and the bagmat accessory
  3. The warranty is limited to repair / replacement of the Vaya tyffyn of same capacity and the bagmat of similar graphic design and quality
  4. Product liability shall in no event exceed the MRP of the product
  5. The warranty shall apply only for a period of one (1) year from the date of purchase
  6. In case of any issues with Vaya tyffyn and to claim the warranty service, please contact the Customer Care through the phone number and contact email provided in this website or the product packaging.
  7. If some defects cannot be rectified, at the sole discretion of Vaya, the product may be replaced free of cost
  8. In case the product variant or accessory is unavailable (discontinued or out-of-stock) when the claim for repair / replacement is made, Vaya reserves the right to offer in replacement an alternate product or accessory as it may deem fit
  9. The decision of Vaya to repair / replace the product shall be final and conclusive for all purposes
  10. All costs for transport and freight of the product to Vaya Customer Care center will be borne by the customer
  11. Change of any accessory, not covered under warranty, shall be charged at full price
  12. Customer’s copy of duly filled warranty cards or the product invoice must be produced and is a pre-requisite for processing any complaints during warranty period, related to the product
  13. Vaya does not offer any warranties against deterioration of product due to wear and tear, damage due to use of chemicals or corrosion, customer mishandling, tampering or improper usage against the instruction in the user manual
  14. This warranty shall be void if the customer approaches any third party to rectify the defect relating to Vaya product for whatsoever reasons
  15. Please read the “Use and Care” instruction manual carefully with regards to storage and use conditions, before using the product. This warranty shall be void in case the product is not used as per the instruction manual
  16. Disputes, if any, shall be subject to the jurisdiction of courts of Chennai, Tamil Nadu, India.