Cancellations & Returns

We have a 5 day return policy if:

  1. If there is any manufacturing defect which is hampering the optimal intended use for our products
  2. If you have received product in a damaged condition; in this case you need to inform us about the condition within 24 hours of receipt of your order by you.

The following shall not be eligible for return or replacement:

  1. Damages due to misuse of product
  2. Incidental damage due to malfunctioning of product
  3. Any consumable item which has been used/installed
  4. Products with tampered or missing serial/UPC numbers
  5. Digital products/services
  6. Any damage/defect which are not covered under the manufacturer’s warranty
  7. Performance related issues like heat retention and leak prevention which vary from user to user
  8. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered
  9. Charges for value added services like express delivery, gift wrapping, personalization etc are non-refundable.
  10. All Personalised products and all products under Hygiene Gear menu.

1) Placed the order and want to cancel?

Please contact Vaya Customer Care using email (customer.care@vaya.in) or phone (86-9595-5959) to cancel your order. Please note Rs 400 restocking fee will be deducted per product from your refund amount.

Email Customer Care

2) Received the order and want to return your items?

Please contact Vaya Customer Care using email (customer.care@vaya.in) or phone/whatsapp (+91 86-9595-5959) to return your order. Please note Rs 400 per product restocking fee will be deducted from your refund amount. Personalised products and all products under Hygiene gear menu are not eligible for Returns.

Email Customer Care
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