FAQs

Lynk Product Questions

Download Vaya Lynk App from the App store /

Create Vaya Lynk account. (Refer FAQ #2)

Sign-up or Log-in with the credentials into the app

Allow access permissions for Bluetooth (Both iPhone and Android) and location (Only for Android). Note: This step is very important!

Make sure the Bluetooth is turned ON in the mobile phone

Place the Vaya Lynk device and the Phone close to each other

Now press the logo area on the device and look for the light blink once in the device

If problem persist, press need help and contact customer care

To create a Vaya Lynk account, follow these steps:

Download the app on your phone.

Open the app, and tap the button that says, “Sign-Up.”

Enter the email address you want to use with your account. (You will need to confirm your account, so make sure it’s a valid email address!)

Create a password for your account.

You can also sign up using Facebook or Google accounts

Open the 8mm split ring (smaller one) and roll into the keyhole of Vaya Lynk device

Remove the protection strip on the sides of the Vaya Lynk device after ring addition to avoid scratches

Internet is not mandatory for normal functioning of the product. But internet is mandatory during:

Sign-up / Sign-in

Update Profile

Logout

OTA firmware updates

To continuously track the Vaya Lynk device and update last known location on mobile and web app

The Battery of Vaya Lynk is optimized for a life of 9 to 10 months, but this may vary depending on the usage. You can also visualize the Life of the battery indicated in the mobile app also.

To replace the battery, please follow these steps: (Video Tutorial Available in the App)

Open the Vaya Lynk battery cover (Use a small flat head screwdriver or gently push your nail in the side opens of the Vaya Lynk).

Slide and remove the battery from the cover.

Place the battery back the same way and slide to its initial position.

Close the battery cover. Please be gentle while closing the cover.

You can see the light blink 5 times denoting the battery is (100%)

Battery low is indicated in the mobile App. When the battery power goes below 20% it indicates red and advises the user to replace the battery. (FAQ # 6) (Video Tutorial Available in the App)

To check the battery level, you can look at the device battery in the app.

You can open and close the battery cover and check number of light blinks on the Lynk device.

If light blinks 1 time, the device has 20% charge

If light blinks 2 times, the device has 40% charge

If light blinks 3 times, the device has 60% charge

If light blinks 4 times, the device has 80% charge

If light blinks 5 times, device has 100% charge

If the light does not blink, this denotes the battery needs to be replaced else contact Customer Care.

The Vaya Lynk is more than a Bluetooth tracker. It has many advantages as follows

Splash Proof Resistance

Replaceable Battery

Find your Phone

Find your Tracker

Selfie remote

Geofencing

Separation alerts

You Can find the price of the Vaya Lynk at www.vaya.in/Smart-lynk

The Vaya Lynk device supports both IOS and Android Versions of mobile phones. It is not compatible with tablets and iPad. Please to note that only one user and one device can be connected at a time, not more than that

Delete the Vaya Lynk device from your account by selecting “delete device” on device settings page on the app. Once it is deleted, then you can add your Vaya Lynk device to any other account.

You can enable separation alert for both the app and the Vaya Lynk device, if any one of them gets disconnected due to Bluetooth out of range then both the Vaya Lynk device and the mobile starts ringing. Currently, you cannot customize range alerts, as these are triggered when Vaya Lynk goes in or out of range BLE (Bluetooth Low Energy) range, which may vary based on location and obstructions like windows, walls, doors, etc. Vaya Lynk works with a maximum range of 100 feet cleat line of sight

No, you cannot control the volume of the ring tone. The sound decibels of the Vaya Lynk device is 90dB

No! The Vaya Lynk is a splash proof device.

Vaya Lynk can be used on or pets. Though it is not harmful, this is at owner’s risk.

If you use your Vaya Lynk in an “RFID Blocking” Wallet, you may experience reduced signal range and/or connection issues.

The nature of “RFID Blocking’ wallet is to block or reduce all RF signals, including Bluetooth frequency of your Vaya Lynk. So, we recommend our customers not to use the Vaya Lynk device with an “RFID Blocking” Wallet.

If you already added your Vaya Lynk device with your account, just download the app from app store/play store and log in with your old account. Already added list of devices will be available on your new phone. If still not able to find your device on the list, contact customer care. If you never added Vaya Lynk device, follow the steps “how to setup Vaya Lynk Device” (#FAQ 1)

Select the device from home page

Select “Settings” icon from the right top corner.

Select “Delete Device”. To delete the Vaya Lynk device, it must be connected by Bluetooth with the app

If the Vaya Lynk device is not connected or you lost the Vaya Lynk device, press yes when the app shows the message “Lynk is not connected. Do you still want to delete?”

Ringtone will be played on the mobile phone when the Vaya Lynk device goes out of range or during single press on the Vaya Lynk device to find the phone.

Each Vaya Lynk device can have the different ring tone selection.

For ex: Let us assume, you selected Ringtone 1 for Vaya Lynk device 1 and Ringtone 2 for Vaya Lynk device 2. When device 1 goes out of range Ringtone1 will be played on the mobile phone, but when device 2 goes out of range Ringtone2 will be played on the mobile phone.

To change the ringtone,

Select the device from the home page

Select the Setting icon placed on the right top corner of the app.

From the device settings page, select the ring tone >. You will be shown the ring tone selection window, you can select any one of the ring tones by touching on the ring tone. You can also play the sample by pressing play icon from the ring tone selection window.

Select Save on device setting page

To prevent this, you can enable the separation alert (#FAQ 15)

If somehow you lost the phone / Vaya Lynk device, you can still find it using the Vaya Lynk user, log in to website http:// lynk.vaya.in

Open the website

Login using your email/password, or you can use Gmail/Facebook. Please make sure popup window is enabled.

After the successful login, you will be redirected to the home page.

On the home page, you will see the map and the box with 2 tabs “My Lynk” and “My Mobile”

Select “My Mobile” to see the list of mobile phones you have logged in.

Select “My Lynk” to see the list of Vaya Lynk devices you have added to your account.

Select the specific Vaya Lynk device /Mobile phone from the list.

The last 24 hours of location history for the selected device will be shown on the list. Using this location history, you can find your mobile phone/ Vaya Lynk device.

All this location data comes from mobile phone app. To get the best result, please make sure app is running either in foreground/background and has the working internet connection

If the device is connected the app, “In Range” will be shown under the device name on the home page of the app. If you see anything else, that means the device is not connected.

Don’t worry. Open the Vaya Lynk app and make sure the Vaya Lynk device is connected. Press Ring icon of the lost Vaya Lynk device on the home page and listen for the sound from your Vaya Lynk device.

If the Vaya Lynk device is not connected, then the signal from Vaya Lynk device might be blocked due to wall. So, open the app and go to each room wait for few seconds to connect the Vaya Lynk device to the app. If the devices still not connected, go to next room. Once Vaya Lynk device is connected with the app, press Ring icon of the Vaya Lynk device on the home page and listen for the sound from your Vaya Lynk device.

If you still not able to connect/find the lost device. Please check (FAQ # 24).

When we are in office or home, our mobile phone starts ringing because of separation alert enabled, quite often because of disconnect between your mobile and Vaya Lynk device due to of signal block. And it will be very disturbing to you.

So, to solve this issue, when user is within home or office and no separation alerts is needed, he can use the “Wi-Fi safe zone” feature.

Select Wi-Fi Safe zone from Menu

On the Wi-Fi safe zone page, there are two section “Available Networks” and “Saved Networks”.

Under Available networks, it will show the currently connected Wi-Fi name. The app can’t list all the Wi-Fi names within your vicinity because of iOS/Android limitation.

Under Saved Networks, it will show the list of Wi-Fi names which you saved as Safe zones.

To mark the Wi-Fi as SAFE ZONE. Switch the button next to the Wi-Fi name under the “Available Networks” section.

Selected Wi-Fi name will now be marked as SAFE ZONE and moved under “Saved Networks”. Please note: The newly added Wi-Fi safe zone is still disabled. To enable, switch the button next to the Wi-Fi name under the “Available Networks”.

Separation alert on the mobile won’t go off when you are connected to the WIFI which is enabled and marked as WIFI Safe zone.

This helps user from unwanted disturbances at the selected Wi-Fi zones

To improve the battery life and performance of our Vaya Lynk device, we periodically update the software of the Vaya Lynk device called as Firmware/OTA. We recommend users to check for the updates for their Vaya Lynk deices periodically by selecting “Check for Updates” under Device Setting Page.

You need active internet connection to update the OTA. OTA update may take few minutes, so please make sure Vaya Lynk device and the mobile phone is close to each other.

If any problem occurs, please contact customer care.

Make sure Vaya Lynk device connected with the app.

Double press the Vaya Lynk device, it will open the camera in the mobile phone.

You can switch camera to front/back in the app.

To Take photos, just single press on your Vaya Lynk device.

If you enabled the “Camera Preview Mode” in app settings, the preview of the photo will be shown on the app. You have to close the preview page before taking another photo.

If you disabled the “Camera Preview Mode” in app settings, you continuously take photos and the photos will be saved automatically.

In iOS, photos will be saved to “Photos “

In Android, photos will be saved to “Picture” folder.

This is a feature which allows the user to switch between burst (Continuous clicking) mode and photo preview mode.

Vaya Lynk Device uses Bluetooth technology to connect with your mobile phone app. So, Bluetooth is required to establish a connection between the phone and your VAYA LYNK device.

We track your location to make sure you don’t lose your mobile phone / Vaya Lynk device. Last saved location will help you find you lost belonging.

Please refer FAQ 24 (How to find my lost phone / Vaya Lynk device?)

The Vaya Lynk app requires this permission to access camera for the selfie remote function. Double pressing on your Vaya Lynk device will open the camera in the Vaya Lynk app, and a single press on your Vaya Lynk device will take picture.

The Vaya Lynk app requires this permission to access camera for the selfie remote function. Double pressing on your Vaya Lynk device will open the camera in the Vaya Lynk app, and a single press on your Vaya Lynk device will take picture.

You can verify the permissions given to the Vaya Lynk application from “App Setting”.

Select “App Settings” from menu to access this page. We require three major permission Notification, Location and Bluetooth. All three will be shown on the page as a list.

If any permission is not given, you will see the red warning icon next to the permission name.

Touch the warning icon to give the required permission.

Please make sure you have given all the required permission. Kindly refer FAQ 35 (How to ensure I have given all the required permission?).

You have the active internet connection.

We track location of Vaya Lynk device only if it is connected.

If everything is fine, on the home page pull down the device list to force sync with the Vaya Lynk servers.

Note: Vaya Lynk app must be running in the background to constantly update the last known location.

Please make sure Vaya Lynk device is already added to your account. Refer FAQ 1.

Phone might be switched off.

Phone is in out of range.

Vaya Lynk App is not running on the mobile phone.

Bluetooth off in the mobile phone.

If you are inside your house/office, go to room by room and wait for few seconds and single press your Vaya Lynk device. Because of wall, there might be a reduced signal range.

To know the last known location please log into the web app to see where the Vaya Lynk device and mobile phone has last communicated. Please refer FAQ 24.

Pop Cup Product Questions

POPCUP is a double-walled, vacuum-insulated cup that keeps beverages of your choice hot or cold for 5 hours.

POPCUP’s capacity is 250 ml

POPCUP is made of an insulated metal body that comes along with a plastic lid and an O-ring.

POPCUP is made of the best-in-class materials for consumer food ware. The Lid is made with BPA-free Tritan plastic which is also impact-resistant - The product can be used without fear of shattering! The metal body is made of food-grade stainless steel 304 which has high corrosion resistance to standard food product usage conditions.

a. Metal Body and Plastic Lid - Dishwasher top-rack safe.

b. O-Ring - Not recommended for Dishwasher

Plastic Lid : Hand wash the lid in warm water ( <60⁰C) with mild detergent.

Metal Body : Always rinse the metal body after use in warm water. Any mild dishwashing liquid can be used to clean the product. The external surface of the metal body must be cleaned only with a soft sponge, since usage of abrasive cleaning pads/ scrubbers / steel scrubbers can cause damage to the exterior paint finish.

The inner surface of the metal body can be cleaned with a scrubber. Do not use steel scrubbers as they can leave small steel pieces and scratches on the inner stainless steel surface.

POPCUP is designed to withstand bumps and nicks of everyday usage. Any drop from greater heights will impact the structural integrity of the product.

For a safe and leak-proof experience, always fill POPCUP only up to the fill line.

POPCUP is not recommended for usage of beverages above 55⁰C. Drinking above this range may burn the mouth. It is also not recommended to fill beverages below 10⁰C as this may lead to brain freeze.

Yes. POPCUP’s lid is made of materials that are BPA-free and food safe.

No. Putting any vacuum-insulated product in the refrigerator might damage the vacuum seal.

No. POPCUP is not microwaveable.

The material placed in the vacuum region for enhanced thermal performance might produce a rattling noise when you shake your POPCUP.

Unlock the plastic lid from the metal body and fill with the beverage of your choice. Fill only up to the fill line and close with the plastic lid.

The thermal performance of vacuum-insulated POPCUP with a capacity of 250ml is given below in the form of graphs. The graphs show the heat (5 hrs) and cold (5 hrs) retention performance for your reference.

Note:Do not use pop cup with or without straw for Sipping hot fluids directly from the lid.

When using POPCUP, do not hold it by its lid, always hold it by its body.

When you first receive the product, wash the components thoroughly with warm water and mild dishwashing liquid before usage.

POPCUP can be used by kids of all ages but care has to be taken regarding the temperature of the beverage. Since the contents of the POPCUP ( metal ) can be hot, they should be handled by kids under the supervision of adults. Ensure that the product is kept out of the reach of toddlers and infants.

A moderate level of pressing such that the O-ring is firmly seated on the lid and the metal and lid are in contact is required. Make sure that your POPCUP is always used with the circular seal secured on the lid. .

No. There will be a leak from the lid as it has a sipper hole to drink from the side. Always place the POPCUP standing upright.

Yes, you can take your POPCUP on an airplane, but security may inspect its contents. Restrictions on the type and volume of the contents may also apply.

POPCUP is not designed to be heated. Doing so will cause permanent damage to the product. Do not heat it on a stove or in a wok or cooking vessel.

After cleaning your POPCUP, store it in the open on a cool and dry place to prevent formation of bacteria, mould and other unpleasant odours.

Tyffyn Product Questions

Vaya tyffyn is designed to retain warmth of food for long duration, between 4 to 6 hours which is usually the duration between packing of food in the morning to regular lunchtime in the afternoon.

The 600 ml Vaya tyffyn retains warmth of the food for 4 – 5 hours, while the 1000 ml and 1300 ml Vaya tyffyn retains warmth for 5 – 6 hours. On the entire Tyffyn range, on an average, if the food is packed at 70 degree C, it will be around 45 degree C after 5 hours. If you pack the food hotter (boiling hot from the stove), the tyffyn performs better. The earlier you consume food, the better it is.

The tyffyn is an interactive product – the better you treat it, the better it performs for you. Please check the below video to understand how to get the best heat retention from Vaya tyffyn.

All variants of Vaya tyffyn, along with the inner containers, is made of the highest food grade stainless steel, approved by FDA (Food and Drug Administration). One variant of Vaya tyffyn containers have copper-finish coating on the outside, while another variant has elegant polished stainless steel. The lids are made of shatter-proof durable FDA-approved, BPA-Free plastic. All of Vaya tyffyn parts are made to be RoHS and SVHC (latest European standard) compliant.

Tyffyn is the most advanced thermally insulated lunchbox in the world. It was designed using state of the art technology to make sure your food stays the way you like it, whether hot or cold, to prevent spills, and to fit easily in your bag. For more information, please click here.

No, the “Wool” variant and the “Maple” variant is made of food grade stainless steel material with “Wool” and “Maple” graphics printed on it.

Tyffyn was designed to keep your food hot or cold, depending on your needs. It was not designed to carry both hot and cold food at the same time.

Tyffyn is especially well suited for moist, dense, hot food. Ideal for all curries, dhal, rice, roti, idli/dosa, biriyani, kebabs, tikkas, rasam rice, chowders, mashed potatoes, lasagna, gnocchi, baked pasta, minestrone, moule, tofu, rice, ratatouille, cream of vegetables, dumplings etc. 

Tyffyn is also very suitable for cold food, such as salads, tofu, yogurt, ice cream, fruit, cheese, cold noodles, gazpacho, potato salad, rice salad, cole slaw, deviled eggs, jello, sushi etc.

Cooling down the inner containers before placing food into them (especially ice cream) would help keeping your food cold longer. There is no need to cool down your Tyffyn’s outer shell. Placing it in the freezer could actually tamper with the vacuum insulated seal and damage your Tyffyn.

Neither the Tyffyn outer shell, nor the inner containers are designed for use in a microwave oven. Placing them in a microwave oven could seriously damage both of them and the appliance.

Vaya tyffyn and inner containers are not designed for food preparation or cooking. Placing any of them in direct contact with fire or a heating element will result in permanent damage. For e.g., in steamers, cookers & woks.

Your Tyffyn’s vacuum insulated shell is equally efficient in keeping your food cold, as it is in keeping it hot. When food is stored with a starting temperature between 4 to 7 C straight from the fridge will typically be at the following when placed at room temperature of 21 C:

After 4 hrs – 10 to 12 C

After 6 hrs – 12 to 14 C

We recommend hand-cleaning your Tyffyn with a mild detergent and a damp cloth. Never soak the base and outer shell, nor place them under running water, these parts are not dishwasher-safe. The inner containers are instead dishwasher safe (up to 60C), or can also be washed by hand. Never scrub your Tyffyn or inner containers. Never use a solvent, or a cleaner containing chlorine, or water with heavy mineral content as this may ruin the finish of your Tyffyn.

Watch unboxing video here:

After cleaning your Tyffyn (see earlier FAQ), store it open in a dry cool place. Also keep the lids off the inner containers to prevent the formation of bacteria, mold or unpleasant odors.

Condensation may form inside the inner shell due to the cooling of steam produced by the hot food. While removing the shell, be careful that condensation doesn’t accidentally drip on clothes or furniture. While you enjoy your meal, placing the shell upside down will prevent dripping while providing a safe, clean place to keep the lids of your inner containers.

Vaya Tyffyn 1300 ml weighs about 1.5 kgs and the dimensions LxWxH are 16cm x 11.5cm x 21cm. Vaya Tyffyn 1000 ml weighs about 1 kg and the dimensions LxWxH are 16cm x 11.5cm x 17cm. Vaya Tyffyn 600 ml weighs about 800 gms and the dimensions LxWxH are 16cm x 11.5cm x 12.5cm.

You can take your Tyffyn on an airplane, but security may ask you to inspect its contents before boarding. Restrictions to the type and volume of the contents may also apply.

Tyffyn Order/Delivery Questions

For bulk orders, please contact partners@vaya.in.

Vaya tyffyn can be purchased online through the Vaya website. It is also available through premium retail outlets across the country. In case you want to know about retail outlets in your city, selling Vaya tyffyn, please contact info@vaya.in.
Also check our local stores – Store locator

Yes. To know a list of retail outlets in your area, please drop us a line at customer.care@vaya.in.
Also check our local stores – Store locator

Yes, please visit our global website – vayalife.com.

Yes, you can customise your Vaya tyffyn. Kindly choose the option “Put your Name on your Tyffyn” in the Shopping Cart page.

Of course we do! We’ll wrap your Vaya tyffyn with a whole lot of love and add your personal message to it, at a nominal charge of Rs.50 per gift wrap. The prices, of course, are subject to change from time to time. Simply add products to the cart and go to the shopping page to gift-wrap an order.

It takes around 5 to 7 working days dependent on location. Note this is for orders only.
For pre orders, you will receive an email from us when your order is ready to be processed.

Online orders placed on Vaya website, is usually shipped between 6 to 12 hours of order confirmation, and is scheduled to be delivered to the customer between 5 to 7 working days. Currently, we do not have provision for placing orders online and picking it up from our retail stores, and are working on adding this feature. For now, you can also visit the STC retail outlet, next to Vaya office, place a fresh order and collect your product immediately.

Drynk Product Questions

Drynk is a drink-ware that lets you enjoy beverages of all kinds. It comes with a sipper lid, a gulper lid and two cups for sharing.

The Sipper lid is designed for you to sip hot beverages of your choice. It comes with a magnetic latch that keeps the cap open and prevents it from falling on your nose.

The Gulper lid with its wide mouth is designed for you to guzzle down cold water, juices and your favourite beverages. It comes with two cups for sharing!

Drynk is made of best-in-class materials for consumer food-ware. The plastic components are made with eco-friendly Bio-Copolyester that is known to have high chemical and stain resistance. It is also BPA free and FDA certified. The metallic component is made of food-grade stainless steel 304, which has corrosion resistance across standard food product usage conditions.

Drynk comes in two sizes – 600ml and 350ml.

Drynk is a one-of-its-kind tumbler that can be customised with multiple lids according to the user’s preferences.  Because of the wide mouth and gradually tapering design of Drynk, you can even carry items like payasam, sambar, smoothies, protein shakes and have an amazing drinking and a hassle-free cleaning experience.

You can enjoy your beverages for up to 12 hours in case of hot beverages and up to 18 hours in case of cold beverages*. The performance of Drynk significantly depends on the temperature of the beverage when first poured into it. The below graphs show the performance of Drynk over a 12-hour period.

*Tested under laboratory conditions.

Drynk-Cold Rentention Performance

Drynk-Heat Rentention Performance

No. Drynk is not dishwasher safe.

Drynk has been engineered to give best drinking experiences over common beverage consumption temperatures. Hence you can enjoy your hot beverages like coffee, tea etc. or cold beverages such as smoothies, cold coffee with equal comfort.
Important Note:
Care should be taken when using Drynk to carry boiling hot water. After filling the water up to the fill line, let the water cool a bit to let off the vapour and then put on the lid. Do not close Drynk immediately after filling.

Unlock the lid from the metal body and fill the metal body with the beverage of your choice. Make sure to fill only up to the fill line. Keep the caps of the sipper or gulper lid open and lock the lid on the metal body. Close the cap after the lid has been properly locked onto the metal body. Do not lock the lid with caps closed.

When using the gulper lid, do not hold Drynk by the cups; Always hold Drynk by the metal body.

The heat retention performance of Drynk during usage can be optimized by priming the product before use.

Priming instructions are as follows:

1. Fill the Drynk metal body with hot water.

2. Let it sit for a few minutes

3. Empty the metal body and fill it with the hot beverage you wish to carry.

For cold beverages follow the above instructions with cold water instead of hot water.

Always rinse the metal body after use and rinse the lids under running water. Any mild dishwashing liquid can be used to clean the product. The external surface of the metal body must be washed only with a soft sponge; since usage of abrasive cleaning pads/scrubbers or steel-scrubs can damage the exterior paint finish.

The inner surface on the metal body can be cleaned with a scrubber. Do not use steel scrubs as it can leave small steel pieces and contaminate the Drynk’s Stainless Steel surface.

Ensure that the Drynk unit is completely dried after washing.

Drynk is designed to withstand bumps and nicks that occur due to everyday usage. Any drops from greater heights will impact the structural integrity of the product.

For a leak-resistance and safe experience, always fill Drynk only up to the fill line.

Yes. The materials used in Drynk are BPA free and food safe.

No. Storing Drynk in the refrigerator might damage the vacuum seal.

No. Drynk is not microwaveable.

There is a layer of insulating foil in the vacuumed region for enhanced thermal performance. This might give a mild rattling noise in the metal body. This is not indicative of any fault with the unit and is normal.

No. When you first receive the product, wash the components thoroughly with warm water and mild dishwashing liquid, before usage.

Since the contents of Drynk will be hot, they can be handled by pre-teens and adolescents provided they are careful.
Drynk is not intended for use by toddlers and infants. Ensure that the product is kept out of the reach of toddlers and infants.

A moderate level of tightening such that the seal is firmly held between the metal body and lid is adequate. Do not over tighten the lids. Make sure that Drynk is always used with the circular seals secured on the lids.

No. For optimal leak resistance, always place Drynk standing upright.

You can take your Drynk on an airplane, but security may ask you to inspect its contents before boarding. Restrictions to the type and volume of the contents may also apply.

Drynk is not designed to be heated. Doing so will cause permanent damage to the product. Do not heat Drynk on the stove or in a wok, cooking vessel etc.

After cleaning Drynk(please refer earlier FAQ), store it open in a dry, cool place; to prevent unpleasant odors or the formation of bacteria and mold.

Preserve Product Questions

Preserve is a vacuum insulated food storage/carrying container that can be used independently or in stackable groups.

Preserve is made of best in class materials for consumer food ware. The plastic components are made with Eco friendly Bio-Polyester, which has high chemical and stain resistance. It is also a BPA free and FDA certified material. The metallic components use food grade Stainless Steel 304 which has high corrosion resistance to standard food product usage conditions.

The Preserve comes in two sizes- 500ml and 300ml.

The preserve metal body is dishwasher safe. The lids are not.

The heat retention performance of the Preserve during usage can be optimized by priming the product before use.

Priming instructions are as follows:

a. Fill the Preserve metal body with hot water.

b. Let it sit for a few minutes.

c. Empty the metal body and fill it with the hot food item you wish to store/carry.

For cold food items repeat the above instructions with cold water instead of hot water.

Always rinse the metal body after use and rinse the lid under running water. Any mild dishwashing liquid can be used to clean the product. The external surface of the metal body must be washed only with a soft sponge, since usage of abrasive cleaning pads/scrubbers or steel scrubs can damage the exterior paint finish.

The inner surface on the metal body can be cleaned with a scrubber. Do not use steel scrubs as it can leave small steel pieces and contaminate the Preserve’s Stainless Steel surface.

Ensure that the Preserve unit is completely dried after washing.

The Preserve is desgined to withstand bumps and nicks of everyday usage. Any drops from greater heights will impact the structural integrity of the product.

For a leak-proof and safe experience, always fill the Preserve only up to the fill line.

Yes. The materials used in the Preserve are BPA free and food safe.

No. Storing any vacuum insulated product in the refrigerator might damage the vacuum seal.

No. The Preserve is not microwaveable.

There is a layer of insulating foil in the vacuumed region for enhanced thermal performance. This might give a mild rattling noise in the metal body.

Whenever there is a drop in pressure in the container during usage, the relief valve opens up allowing some air from the environment to enter the container through the top plug. The equalises the pressure and prevents the preserve from locking up.

The entire process is automatic. You can just open the preserve and enjoy your packed meal.

The thermal performance of 500ml and 300ml preserve is given below in the form of graphs.

The graphs show the heat and cold retention performance over a time period of 0-6hrs.

Vaya Drynk With Pedia Safe Lid Faq's

Vaya Pedia safe lid is a part of drinking cup designed to prevents or reduces fluids spills. It can be used by both Kids & Adults starting from the age limit of 2+ Yrs.

Vaya Drynk comes in two sizes – Vaya Drynk Plastic 280ml & Vaya Drynk Metal 350ml.

Body is made of plastic along with the lid.

Body is made of metal and is Vacuum Insulated while the Lid is made of Plastic.

The main parts used in the Vaya Drynk Plastic will be Plastic body, Plastic Lid enclosed by a Pedia safe Lid and Dust Cap. For Vaya Drynk Metal it’s the same Lid used in Drynk plastics but with insulated metal body.

Vaya Drynk Plastic:

Vaya Drynk Metal:

Vaya Drynk is made of best in class materials for consumer food ware. The Vaya Drynk Plastic are made with Tritan for both body and the lid, which is a BPA free Plastic. Tritan is impact-resistant — products can be used without fear of shattering whereas Vaya Drynk Metal uses food grade Stainless Steel 304 for the body which has high corrosion resistance to standard food product usage conditions and the lid remains same as plastic.

a. Plastic Body and Lid: Dish Washer top rack safe or hand wash in warm water (<60⁰C) with mild detergent.

b. O-Ring & Silicone Valve: Hand Wash in warm water (<60⁰C) with mild detergent. Dish Washer not recommended.

c. Dust Cap: Hand wash in normal water (<40⁰C) with mild detergent. Dish washer & Warm water above the range not recommended.

d. Metal Body: Wipe with damp cloth, use warm water and mild detergent if needed.

Vaya Drynk Plastic:

Hand wash the plastic body and the lid in Warm water (<60⁰C) with mild detergents.

Vaya Drynk Metal:

Always rinse the metal body after use and the lid in Warm water. Any mild dishwashing liquid can be used to clean the product. The external surface of the metal body must be washed only with a soft sponge, since usage of abrasive cleaning pads/scrubbers or steel scrubs can damage the exterior paint finish.

The inner surface on the metal body can be cleaned with a scrubber. Do not use steel scrubs as it can leave small steel pieces and contaminate the Stainless-Steel surface.

Ensure that the Drynk unit is completely dried after washing.

The Vaya Drynk (Plastic & Metal) is designed to withstand bumps and nicks of everyday usage. Any drops from greater heights will impact the structural integrity of the product.

For a leak-proof and safe experience, always fill the Drynk only up to the fill line.

Pedia Safe Lid design is optimized to cater to refreshing cold drinks or soothing warm drinks for kids. Hence it is not recommended for usage with beverages above 55⁰C. Drinking above the range may burn the mouth. For cold temperature it’s not recommended to fill below 10⁰C as this may lead to brain freeze.

Yes. The materials used in the Vaya Drynk are BPA free and food safe.

Vaya Drynk Plastic: Yes. Even you can put it in the freezer.

Vaya Drynk Metal: No. Storing any vacuum insulated product in the refrigerator might damage the vacuum seal.

Vaya Drynk Plastic: Yes but should be without lid because once gets heated up, the body expands and the vapour pushes the lid out.

Vaya Drynk Metal: No. It is not microwaveable.

There is a layer of insulating foil in the vacuum region for enhanced thermal performance. This might give a mild rattling noise in the metal body.

Unlock the plastic lid from the metal/plastic body and fill the metal/plastic body with the beverage of your choice. Make sure to fill only up to the fill line. Close it with plastic Lid and enclose it with the Pedia Safe Lid with the ribs getting locked with the plastic lid. After that cover it with the dust cap, when the Drynk is not in use.

Note: If there is any mismatch in mating the ribs of plastic lid with Pedia safe lid, you may observe some leaks.

The thermal performance of the Vacuum Insulated Metal Drynk 350ml is given below in the form of graphs. The graphs show the heat (4 hrs) and cold (8 hrs) retention performance for your references.

Note: Pedia Safe Lid design is optimized to cater to refreshing cold drinks or soothing warm drinks for kids. Hence it is not recommended for usage with beverages above 55⁰C. Drinking above the range may burn the mouth. For cold temperature it’s not recommended to fill below 10⁰C as this may lead to brain freeze.

When using the Vaya Drynk Metal/Plastic, do not hold the Drynk by the lid; Always hold the Drynk by the metal/plastic body.

No. When you first receive the product, wash the components thoroughly with warm water and mild dishwashing liquid, before usage.

Vaya Drynk Plastic is intended for use by kids starting from the age limit of 2+ Yrs.

Since the contents of the Vaya Drynk (Metal) will be hot, they can be handled by kids under the supervision of adults. Ensure that the product is kept out of reach of toddlers and infants.

A moderate level of tightening such that the seal is firmly held, and the metal/plastic body and lid gets into contact. Make sure the Drynk is always used with the circular seals secured on the lid.

No. For optimal leak resistance, always place the Drynk (Metal/plastic) standing upright.

You can take your Drynk on an airplane, but security may ask you to inspect its contents before boarding. Restrictions to the type and volume of the contents may also apply.

The Drynk (Metal/Plastic) is not designed to be heated. Doing so will cause permanent damage to the product. Do not heat Drynk on the stove or in a wok, cooking vessel etc.

After cleaning the Drynk (Metal/Plastic), store it open in a dry cool place; to prevent the formation of bacteria, mold or unpleasant odours.

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