We have a 5 day return policy if:
- If there is any manufacturing defect which is hampering the optimal intended use for our products
- If you have received product in a damaged condition; in this case you need to inform us about the condition within 24 hours of receipt of your order by you.
The following shall not be eligible for return or replacement:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used/installed
- Products with tampered or missing serial/UPC numbers
- Digital products/services
- Any damage/defect which are not covered under the manufacturer’s warranty
- Performance related issues like heat retention and leak prevention which vary from user to user
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered
- Charges for value added services like express delivery, gift wrapping, personalization etc are non-refundable.
1) Placed the order and want to cancel?
Please contact Customer Care using email (customer.care@vaya.in) or phone (86-9595-5959) to cancel your order.
Please note ₹250 restocking fee will be deducted per product from your refund amount.
2) Received the order and want to return your items?
Please contact Customer Care using email (customer.care@vaya.in) or phone (86-9595-5959) to refund your order.
Please note ₹250 restocking fee will be deducted per product from your refund amount. In case of personalized products with laser etching Rs 1050 will be deducted per product.